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When you open an account with 635 club, you share personal details with us — and this policy explains exactly what we collect, why we hold it, and how you can review or correct it. Access to our platform depends on local law and is available only where local regulations permit.
This policy governs the personal information 635 club collects when you register, log in, make deposits through Maya or InstaPay, or contact our support team. We collect the details you provide during account creation — your name, contact number, email address and payment references associated with your wallet. When you fund your account using Maya or InstaPay, the transaction reference number is recorded alongside your account ID so that wallet credits can be matched to your balance accurately. We also collect device and session data — browser type, IP address and session timestamps — to protect account security and detect irregular access attempts. This information is not sold to third parties. We may share it with payment processors when needed to complete a transaction you have initiated, or with regulatory bodies when required under the laws of the jurisdiction where you access the platform. Retention periods depend on local legal requirements and are applied on a per-data-type basis. You can request a summary of what we hold at any time through the support channel listed at the bottom of this page. Where local law changes our obligations, the version of this policy current at the time of your request applies.
Transaction references from Maya deposits are linked to your account wallet entry. These records are held for the period required by applicable local financial regulations and are accessible to you on request.
InstaPay transfer records are stored against your account for reconciliation purposes. If you see a mismatch between your InstaPay confirmation and your wallet balance, our support team can cross-reference the stored reference number.
Login timestamps and device identifiers are retained to support account recovery and flag access from unrecognised devices. You can see active sessions from the security section of your account settings.
Not every interaction on the platform falls under the same part of this policy. Understanding the boundaries helps you know where to direct a data question and which terms govern each part of your experience.
Registration details, login credentials and session history are covered in full by this policy. Any question about what we store from your sign-in flow is answered here.
Deposit and withdrawal references — including Maya and InstaPay confirmations — are within this policy's scope. The payment processor's own terms also apply to the transfer side of the transaction.
Game round histories generated inside the lobby are stored for account reconciliation and fairness auditing. These records are part of your account file and fall within this policy.
Links to external sites, payment provider portals and any external verification services operate under those parties' own privacy terms. We do not control or speak to what those services collect independently.
You have concrete actions available to you under this policy — not just abstract rights. Start by logging into your account and checking the profile section, where your stored name, contact number and email are displayed. If any detail is wrong, you can edit it directly from that screen; fields that affect your payment identity may require you to follow the verification steps shown in the account form before the change is saved. For data you cannot edit yourself — such as historical transaction references or session logs — submit a request through our support channel and we will provide a summary of what is held. If you believe information is being processed incorrectly, raise the concern in writing through the support contact listed in the Support section of this page. We will respond with the specific data point in question and the legal basis under which we hold it.
Log into your account, open the profile section, and check the personal details shown there. Transaction history is in the wallet section.
Edit your contact number, email or display name directly in the profile form. Payment-linked fields show inline verification steps when a change is requested.
Write to our support team to ask for a summary of what personal data we hold against your account. We will respond with the categories and retention periods that apply.
If you believe a record is inaccurate or held without a valid reason, contact support in writing. We will identify the specific data point and the legal basis for holding it.
For any question tied specifically to this privacy policy — a data request, a correction that cannot be completed through your account settings, or a concern about how a record is being used — the channels below are the right place to start. Each route is staffed by the same support team; use the one that suits how you prefer to communicate.
Open the chat widget from the help icon at the bottom of any page. Identify your query as a data or privacy matter at the start of the conversation so the agent can access the correct process.
Send your written request to the support email address shown in the Contact section of your account dashboard. Include your registered account email so we can locate your file without delay.
The Help Centre linked from your account menu contains a data request form. Submitting it there creates a tracked ticket, which is the clearest path for formal data access or correction requests.
Our approach to protecting the information you share starts at the account level and extends to how we store payment references and session logs. Here is a plain account of each practice.
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Maya and InstaPay deposit references are stored in encrypted form alongside your account ID. Only account and finance support staff with a legitimate need can access a specific transaction reference, and that access is logged.
Account registration data is held for the period required by the applicable local law in the region where you access the platform. When you close your account, we retain only the records required by law and delete the rest within the period stated in the account closure confirmation.
When this policy changes in a material way, we post the updated version at this URL and note the revision date at the top of the page. Continuing to use your account after the revision date means you have read the current version.
These are the questions we hear most often about how we handle personal data, account records and your rights under this policy.
We collect your name, email address, contact number and the payment details you provide during account setup. If you fund your account via Maya or InstaPay, the transaction reference is recorded against your account for wallet reconciliation purposes.
Yes. Log into your account and check the profile and wallet sections for the data you can view directly. For session logs or historical records not shown there, submit a written request through live chat or the Help Centre form and we will compile a summary.
Open your account profile page and edit the field directly. If the field is locked because it is linked to your payment identity, follow the verification steps shown in the form. Contact support if you need help completing those steps.
We share data only when necessary: with payment processors to complete a transaction you initiated, or with regulatory bodies as required by local law in the region where you access the platform. We do not sell your personal information.
After account closure, we keep only the records required by applicable local law — typically financial transaction records for the statutory period. All other personal data is deleted within the timeframe stated in your account closure confirmation message.
Write to our support team through the email or Help Centre form listed in the Support section of this page. Describe the specific record or concern. We will identify what data is held, the legal basis for holding it, and what correction steps are available to you.